Frequently Asked Questions

O’Reilly O’Rewards Frequently Asked Questions

How do I become an O’Rewards member?

Enrolling is easy with two convenient options:
  • Visit www.OReillyAuto.com/orewards-loyalty-program, click “Create an Account” and follow the prompts to enter your contact information and setup your account preferences.
  • Stop by any O’Reilly Auto Parts store and ask one of our Parts Professionals to assist you in signing up for the O’Rewards program.

Who can join the O’Rewards program?

Membership in the program is free and no purchase is necessary to apply for a membership. Program membership is open to all U.S. and Puerto Rico residents (excluding all U.S. territories other than Puerto Rico) at least 18 years old. O'Reilly team members, their immediate family members living in the same household, and professional customers are not eligible to participate.

Why am I asked to provide my email address?

Providing an email address is the fastest and most efficient way to receive your rewards. You receive rewards via email within one week of earning them. To use your reward in-store you can print it or simply present the email on your mobile device to one of our Parts Professionals. To use your reward at OReillyAuto.com enter the reward code in the designated box at checkout.
Signing up with an email also allows you the opportunity to receive additional members-only benefits, such as exclusive email offers, special product-related promotions, weather related offers, and you can also track your purchases and point balance. You can manage these settings in the Email Preferences section of your Account.

Will you share my personal information with anyone?

No. Your privacy is very important to us and will be respected at all times. We will never disclose your personal information or transactional history with anyone, for marketing purposes or otherwise. Information is used strictly for conducting the program and fulfillment of rewards.Please review our Privacy Policy for additional details.

When will I receive the rewards I have earned?

Members who are registered with an email address will receive a reward via email within one week of reaching 150 points. Members who are registered without an email address will receive their reward via US mail within one month of accumulating 150 points.

Am I required to provide an email address?

No. You may participate in the program without registering an email address, but you must provide your name, phone number, and a mailing address, so rewards can be mailed to you when they are earned. Please note that by signing up without an email address you will receive limited program benefits and you must enroll in-store.

How do I manage my O’Rewards account online?

  • If you have already created an account online, visit www.oreillyauto.com/orewards-loyalty-program and log in.
  • If you enrolled in-store with an email address, visit www.oreillyauto.com/orewards-loyalty-program and click “Create An Account”. Provide the required contact and login information, check the box next to “I already have an O’Rewards account” and follow the link to “Find My O’Rewards Account”. Follow the prompts to complete registration.
  • Members who enroll in-store with a physical address will not have access to their account online until they provide an email address. Stop by any store, and our Parts Professionals will assist you with updating your contact information, or visit www.oreillyauto.com/orewards-loyalty-program and follow the prompts to create an online account.

What if I forgot my password?

Log on to www.OReillyAuto.com/signin and click the “I Forgot My Password” link. Follow the prompts to create a new password.

How do I change my address, phone number or email address or check my current points balance?

Log on to www.oreillyauto.com/orewards-loyalty-program to update contact information and manage your account.
Visit one of our stores and a Parts Professional will be happy to assist you.

Contact our Customer Service team at (800) 283-3096 or Live Chat with them.


How does the program work?

Members receive points on all qualifying purchases. For every 150 points earned, members will receive a $5 reward, which will be issued via email or U.S. mail (depending on the member’s communication preferences). There is no limit to the number of rewards you can earn. Some items and services are ineligible for reward points, including:

  • Taxes
  • Special orders/outside purchases
  • Shipping charges
  • Purchasing and loading a gift card
  • Core deposits
  • Environmental fees
  • Returns
  • Refunds
  • Commercial account purchases
  • Transactions paid for with a fleet card
  • Loaner tool deposits
  • Event ticket sales

Do my points and rewards ever expire?

Accrued points expire at the end of the month one calendar year from the date they are earned. Rewards expire 90 days from the date of issue, or after use.

What can I purchase with my earned rewards?

You may redeem your earned rewards on most items in our stores and at OReillyAuto.com. Total purchase price, before tax, must be equal to or greater than the value of your reward.

Please note, the following exclusions do apply:

  • Combinations of multiple coupons
  • Gift cards
  • Commercial account purchases
  • Promotional coupons may not be used on sale merchandise

Are there any other ways to earn points?

We may occasionally send you exclusive members-only offers and feature product-specific promotions (i.e. Double Points or Bonus Points) in-store and online at OReillyAuto.com.

Can I redeem multiple rewards or promotional coupons during one transaction?

Only one reward or promotional coupon may be redeemed per transaction or invoice.This applies to both in-store and online purchases.

What if I made a purchase but points were not added to my account?

If you are an O’Rewards member and your points from an in-store or online transaction are not showing up on your account within 48 hours of your purchase, you may contact our Customer Service team at (800) 283-3096 or Live Chat with them. They will be happy to assist you in logging your O’Rewards transaction(s). You will need your invoice number, date of purchase and details of what was purchased. For a list of ineligible items, please see “How does the program work?”

The following rules apply:
  • No credit is applied for purchases made prior to membership
  • No credit is applied for purchases more than 30 days old
  • No credit is applied for receipts within 24 hours of purchase
  • Members may not request more than two (2) receipt credits per month
  • Credits may take up to two (2) days to post to your account

Can I earn points and redeem rewards at OReillyAuto.com?

Yes, points may be earned and rewards can be redeemed online at OReillyAuto.com. There are several opportunities throughout the checkout process to sign up for an O’Rewards account or connect an existing O’Rewards account to your purchase.

Who should I contact if I have questions about the program?

Please contact our Customer Service team at (800) 283-3096 or Live Chat them.

I lost / forgot my card. Can I still earn rewards?

You may use your O’Rewards membership without a card by providing your phone number or O’Rewards card number prior to making a purchase. We will locate your account in our system and ensure proper credit is applied.

How do I get an O’Rewards card if I enrolled online?

Cards are not issued during online enrollment and they are not required to participate in the program. However, if you would like one, simply stop by any of our stores and one of our Parts Professionals will be happy to issue one to you.

I think I may have 2 accounts?

If you think you have two existing accounts, please call our Customer Service line at (800) 283-3096 or Live Chat.

What if I return a purchase?

If a purchase is returned, the points earned will be deducted from your account. It may take up to 60 days for your account to reflect point deductions from returned merchandise. If a reward is issued for the points earned from a returned purchase, this may result in a negative points balance on your account.

Can others use my membership card to accumulate additional points?

Memberships are non-transferable and may not be shared with anyone other than the account holder.

How can I terminate my membership in the program?

You may opt out of the O’Rewards program at any time by calling our Customer Service team at (800) 283-3096.

Can I re-enroll in the program after I’ve terminated my membership?

Yes. If you re-enroll in the program within a year of termination, any points that were not transferred into rewards will be retained.

How do I redeem my rewards?

To redeem, simply present your earned reward by printing or showing on a mobile device in-store or by entering the alphanumeric bar code in the Promo Code or O’Rewards Reward box while checking out online.

How do I redeem rewards at OReillyAuto.com?

When you’re ready to checkout, go to the Cart Summary and enter your reward code in the “Promo Code or O’Rewards Reward” box to redeem. Your reward code is located under the barcode on the email or postcard reward you received. On qualifying redemptions, a discount for the coupon’s value will be applied to your total purchase.

Where can I find a list of all active rewards I have earned?

Log in to your account at www.oreillyauto.com/orewards-loyalty-program. The Points Balance section contains your current balance, along with a list of active rewards, including dollar amount, expiration date and alphanumeric code.You are also given the option to reprint your reward(s) for in-store use.

How do I get an O’Rewards card if I enrolled online?

Cards are not issued during online enrollment and they are not required to participate in the program. However, if you would like one, simply stop by any of our stores and one of our Parts Professionals will be happy to issue one to you.

Does it cost anything to join the program?

The program is FREE - there is no cost to join, and there are no ongoing membership fees.